You know,

I walked into an apple store yesterday at lunch time and there were 3 of these "experts" helping people out.

I thought to myself, what a great thing! Real customer service...

In this age of give it to me so I can get out, it's so nice to be able to walk into a store, and have a friendly, knowlegable, and helpful person actually talk to you... It's so rare these days.

Now, I'm sure these experts aren't hard core server admins, and they certainly aren't going to tell you how to configure that sendmail.cf file if you need it, but they are really trying to be helpful and I find that absolutely wonderful.

Here Here I say, and thank you Apple for bring back something that has truly been missing in the technology industry.

All too often we consumers have had to tolerate rudeness in our quest to find a technological item that we felt we needed.

After all, we are the customers, and it is not our privilege to have you, the techie; it is your privelege to have us, the idiot.

:O)

With all of the customer service going to India, this is a pleasant change.

Someone I can see and show my machine too. Who speaks my language without a painful accent and language/cultural barriers.

Kudo Apple.

It's welcome that the Genius Bars are making waves in the mainstream non Apple press. I find there's far too much ignorance among Windows users about the things that differentiate Macs.

I've been to the Genius Bar at my Apple Store on several occasions and the geniuses have always either been able to help me or tell me clearly why they can't. They've helped me reset two machines to their original factory settings so that I could sell them on eBay -- all free of charge. They wouldn't even accept a cup of coffee last time. All part of the great service that keeps me a lifelong Mac user!

Yep, is an anomaly that Apple can still make a profit with such an expensive retail format.

I went into my local Mac store a few months ago, and found that the Genius Bar was horribly understaffed.

I needed an iPod replacement, and I needed to stand there for an hour waiting for the one woman to get through the 35 people ahead of me.

When it was finally my turn, my problem was corrected very quickly

Quote

Guest wrote:
I went into my local Mac store a few months ago, and found that the Genius Bar was horribly understaffed.

I needed an iPod replacement, and I needed to stand there for an hour waiting for the one woman to get through the 35 people ahead of me.

35 people ahead of you and you only waited an hour? That Genius must have been quite a speed demon, to resolve each of those peoples' issues in less than two minutes to get to you. Maybe you're exagerrating just a wee bit?

In any event, the Genius bars are one of the best features of the Apple Store. In an age when "customer service" in a computer store means getting the customer out the door as fast as possible if he's not buying anything, the Genius Bars are practically a revelation.