scintillating

She has my sympathy. My PowerBook is out of action, thankfully it had given me some warning of its impending doom, so I did make a full backup. I'm now using an old Dell PC. I do miss right (ctrl) clicking to make sure words are spelt correctly.

I've made the PC look as much like a Mac as I could using Flyakite It's more a comfort thing, not having to look at a white arrow. Mind, using ctrl instead of command is something I don't want to get used to.

I can't really complain, I still have access to my brother's iMac (with my backup attached) and the PC isn't so bad. I'd previously gone through the pain of networking it. (properties after properties after properties) So just surfing etc. it's fine. At least I don't need to go out in the cold.

Apple has a certain replacement policy. I think more than 16 days is really too long. If you are backed up, call them up and just ask for a replacement computer. If you aren't backed up, have them extract the hard drive and copy the information onto a new computer.

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gopher wrote:
Apple has a certain replacement policy. I think more than 16 days is really too long. If you are backed up, call them up and just ask for a replacement computer. If you aren't backed up, have them extract the hard drive and copy the information onto a new computer.

She probably had to take it to a third party (e.g. Authorized Dealer) for repair.

Wonder what kind of Mac Nancy had? If it had been a laptop or desktop (other than iMac or eMac), a FireWire card would have done the trick. Might have been cheaper to have just bought a new Mac mini than an iMac logic board.

"She probably had to take it to a third party (e.g. Authorized Dealer) for repair.

Wonder what kind of Mac Nancy had? If it had been a laptop or desktop (other than iMac or eMac), a FireWire card would have done the trick. Might have been cheaper to have just bought a new Mac mini than an iMac logic board."

You are correct. My Mac rests with a third party Authorized Dealer rather than Apple itself. I still don't have it back. With the help of a friend I tried an insertable PC FireWire card before it ever went off for service the first time, but that did not solve the problem. My iSight camera still would not work although it worked fine on another machine. My computer is a PowerBook G4. I think it is called a Titanium. It has 1 GM of memory. To replace it with a Mac mini and a new monitor, and that much memory would, I think, have been the more expensive option.

I appreciate the thoughtful tips though.

. . .Its WORSE! My Mac was down for a total of 6 months! I had to work on a 'LightStand" iMac and that only had 128 megs of RAM! Its was torture!

Turns out the G5 had a dead processor causing it to kernel panic and then a faulty motherboard too boot. Now it works like a dream. Its like being re-born almost. Knowing that it was fixed and fixed well was a relief!

I don't know why this is an "article" instead of a blog. There's no story here... just a complaint.
I worked for an Apple Service provider for over 5 years. Sometimes Apple just doesn't have stock of a part. Its not common, but it happens. When it does happen, it can take a couple of weeks.
The other side of this story is how FAST Apple usually is at repairing their laptops. While I worked as an ASP, and now in an enterprise environment, the norm is: I call one day, get a box to ship it out the next, send it in that day and get it back 2 days later. We're talking 4 days from broken to up-and-running in most of my situations. The only times it has taken longer is A) parts aren't available or B) Apple is unable to reproduce the problem to troubleshoot properly.
Oh, and replacements don't happen unless you have had at least 3 component failures. And even then it is like pulling teeth unless you happen to get the right person on the phone.

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brett_x wrote:
I don't know why this is an "article" instead of a blog. There's no story here... just a complaint.

Thank you for registering, but if you're going to make comments, be nice. It's irrelevant whether it's a blog or an article. The quotes you put around article make your comment loaded and agressive.

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brett_x wrote:
I don't know why this is an "article" instead of a blog. There's no story here... just a complaint.

It is called an Editorial column. It is still an article, just a different form from a News article. Think Dave Berry, Jimmy Breslin, etc.