The Mac Observer

Skip navigational links

Featured Article: Monday's Mac Gadget - Want to Start Tweeting with Twitter? Check out twhirl!

Hidden Dimensions - It's No Game at Apple

by John Martellaro
June 5th, 2006

Nearly all men can stand adversity, but if you want to test a man's character, give him power.

- Abraham Lincoln

Every once in awhile I read a story on the Internet that just doesn't seem to sync with my experiences at Apple. Most of the time, the story is derived from what the author wishes Apple would do for their own benefit. Or perhaps, more generously, they see it as a benefit to Apple, but the perception is based on an incomplete understanding of Apple.

Recently, I read a story about Apple that questioned why Apple hasn't been more active in the gaming world. Let's just start with the general premise that many people who are enthusiastic about Apple and its products and are enthusiastic gamers often express disappointment that Macintoshes aren't stronger gaming platforms and that Apple doesn't seem to ever take steps to make it one. The idea, of course, is that if Macs were supreme game computers, sales would go up. What could be better?

What I'm going to express next is just my opinion, but an opinion derived from experience: Apple has no real corporate interest in the gaming community and does not see computer games as a path to success or a better image for Apple. That's not to say that some parts of Apple don't enjoy games and their promotion. Just look. But the reality is that Apple has struggled for a long time to avoid the perception that Macs are toys, and so their principle emphasis is on science, small business, education, and the creative arts. All very grownup stuff. If a market doesn't appear on Apple's main page tab, you can be sure it's a secondary market.

Of course, all that may seem obvious to many observers of Apple. And yet, many continue to wish that their favorite computer company would put so much effort into the market that the Mac would become the premiere game platform. Right now, that's not a realistic expectation.

One reason is the practical realities of business. Historically, the slim profit margins for modestly priced games require large sales numbers to recoup the investment and turn a profit. For years and years, Apple's market share has barely been sufficient to entice game developers, although there are some notable exceptions.

In my view, this long drought in the gaming business has allowed Apple management to reflect on how they really feel about the game business. Especially during the time that the iCEO became the CEO. To some extent, the recent "Get A Mac" commercials provide some insight into Apple's thinking.

Note that gaming relates to power. The user is in control of his universe and seeks to exert his will. So any discussion of games has to include the utilization of power.

First off, let's look at some facts.

1. Without making any judgments and without getting into a discourse on current military events, it is nevertheless no secret that Steve Jobs has concerns about some components of the military and its leadership. Now that's a complex statement because it has a lot of overtones that I don't need to get into. Because you don't earn respect by being disrespectful, any further comment is irrelevant.

2. The "Get a Mac" ads say something subtle about power. Recall what I said previously about the two actors representing the computer, not the user. There is some additional, subtle symbolism in those ads that says something about Apple's public (not internal) image of power. The PC, who wears a suit, is the computer that's used as an instrument of power. Having been in federal sales, I can tell you that the U.S. Air Force and the U.S. Navy have embraced Microsoft almost completely. [1] The PC can be taken as an instrument of willfulness and power that shouldn't be but often is abused in that role.

3. If you look at the WWDC 2006 list of presentations, there is very little explicit material on gaming. The tracks are focused on core OS technologies and information technologies. And while there has always been a gaming center at WWDC where young developers are kept entertained, you'll see very little high level emphasis. It's just something that is tolerated and allowed to grow and flow at its own pace.

4. Apple sells consumer and professional computers. They differentiate them based on the power of the graphics subsystem. The message there is clear: If you're a professional, you should be editing movies with Final Cut HD or manipulating RAW photos with Aperture. If you're a consumer on a more modest budget, then you get hardware more oriented towards writing and surfing. This is a clear marketing message from Apple that de-emphasizes games for the consumer, no doubt about it.

On the other hand, those who are really into games want the fastest possible hardware and the lowest possible cost. It doesn't take long to find a litany of negative comments on the Internet about how Apple's most affordable consumer systems are just not up to serious gaming. Rather than complain, this should be taken as an outward sign of Apple's most serious branding intentions:

Yes, games are fun, and we love many of them, but this is not the most significant message we want to deliver as a company.

This mixed message confuses and annoys many Apple customers.

I want to close with a comment on why Apple's culture is so mixed on the subject of games. I think it's a recognition by Apple's management that this is a fact of life for most of its younger employees. But amongst many more senior managers, including Steve himself, I suspect there is some lingering concern about the essence of the game market. Computer games, as we've come to know them, are mostly (not always) about aggressive behavior, conflict, battle, wars of power, domination, and sometimes, in the worst cases, some very unwelcome social behavior. To put it bluntly, death and destruction.

Apple's public culture appears to celebrate, on the other hand, creation and life. When you have several hundred senior managers at Apple who are most likely married and typically have children, you'll find a culture of affirmation, family, and life. There have been many instances of Steve doing a keynote and demoing, say, iMovie, in which children are involved. More than once, I heard Steve say, after editing one of those movies on stage, "This is why we do what we do."

Games are a part of life, learning, and growing. Some computer games have terrific redeeming value, and many do not. Action movies and games permeate our culture, and in some ways, they just can't be ignored in our day-to-day lives. But that doesn't mean that Apple's management believes that considerable emphasis needs to be placed on this market when there are so many other more important things for people to do with their lives and their computers.

Remember, it's not in Apple's culture to hold people back. They create insanely great tools for people to build whatever their imagination can conjure up. In addition, Apple could try to build the greatest game machine on earth. Silicon Graphics, Inc. (SGI) built those kinds of expensive graphics toys for years. Today, they are in bankruptcy.

Finally, Apple likes control. They need and love to manage and control the image of their company. If Apple computers were to become the darling of the gaming industry, then the natural evolution of the worst driving out the best would infect their culture. So Apple doesn't mind supporting game developers, but they just don't want to let outrageous success in gaming cause them to lose control of the Apple message.

I know, it's contradictory and complex. But that's the hidden dimension of Apple.


[1] The U.S. Army has shown me better perspective.

John Martellaro is a senior scientist and author. A former U.S. Air Force officer,he has worked for NASA, White Sands Missile Range, Lockheed Martin Astronautics, the Oak Ridge National Laboratory and Apple Computer. During his five years at Apple, he worked as a Senior Marketing Manager for science and technology, Federal Account Executive, and High Performance Computing Manager. His interests include alpine skiing, SciFi, astronomy, and Perl. John lives in Denver, Colorado.

Send polite comments to , or post your comments below.

Most Recent Columns From Hidden Dimensions

Hidden Dimensions Archives

Observer Comments

Show: Subjects Only | Full Comments
Goto page 1, 2  Next
Close Name:brett_x Posts: 317 Joined: 24 Jan 2006
Subject: Five years ago

Five years ago, you could have claimed that iTunes doesn't belong with
"All very grownup stuff" on Apple's front page. But things change. If you like blinders, keep wearing them. If you want to open your mind, start with your eyes.
Don't forget todays kids will be grown-ups too.

Close Name:Bosco Posts: 999 Joined: 03 Jun 2002
Subject: Apple v. Microsoft

Quote
When you have several hundred senior managers at Apple who are most likely married and typically have children, you'll find a culture of affirmation, family, and life.


By contrast, when you have several thousand senior managers at Microsoft who murdered their own siblings to get ahead in life, you get things like the "iPod killer" and the "PDF killer". Do you all realize that Steve Balmer doesn't let his own kids have iPods, or use Google, or make PDFs? When this generation of Microsoft children.. let me clarify, I mean the offspring of current Microsoft employees, not the Microsoft employees themselves... anyway, when this generation of Microsoft children grow up, they will be functionally illiterate. But they'll be good at Grand Theft Auto,.

View Name:Guest
Subject: Apple loves games
View Name:Guest
Subject: Flawed analysis
View Name:Guest
Subject: MS does too...
View Name:Guest
Subject: Apple is missing a serious market.
Close Name:rezonate Posts: 704 Joined: 04 Feb 2005
Subject: Control means long-term support

Steve has said it before, and I caution people about it all the time: think long and hard before adding a feature, because you'll never be able to take it out. We've seen the uproar when Apple stopped including a floppy disk, the IrDA port, serial ports, etc.

Think about the iPod. Now that Apple has added iPhoto support, video support, external camera support, recording support, whatever-iMissed support, can they ever take them out? The same is true for iPhoto cards, albums, calendars, or whatever feature any of their products have - you can bet there's a team of people that think long and hard about adding each and every feature.

When Apple added DRM to the iTunes Music Store, they knew that it would have to be a solution that would last for decades. They dedicated themselves to a technology, and to *supporting* that technology, for time eternal. Games are designed to run on existing hardware, and expect maybe 3-5 years of solid support from the community.

Music is a core group for Apple, a group arguably more reliant on Apple products for their livelihood than gamers. Yet do you hear a large outcry from the Music crowd that Apple is "neglecting" them by not including MIDI in/out ports on their computers?

When my uncle worked at SGI, he was on the review committee for a new piece of hardware. There was a team of 10 people dedicated to arguing why *each port* should be included. The MIDI team was able to convince the committee to support that interface, and the USB team was not. SGI thought that MIDI ports would make them money, USB ports would not.

My brother recently closed his music studio and opened a video studio. He realized that garage bands would not make him money, but music and wedding videos would. Apple realized that gamers would make them some money, but consumers at large would make them more. Some play games, but *more* play music, have digital cameras, watch TV shows.

So I agree that Apple neglects gamers in the short term, providing just-adequate support. It's because to maintain control they focus on the absolutely vital features that will sustain the company in the long term. We've seen what supporting every feature for every group has done to Microsoft. I'd hate to see that happen to Apple.

View Name:Guest
Subject: Reading a bit too deep...
View Name:Guest
Subject: Excellent Analysis
View Name:Guest
Subject: Underestimate
View Name:Guest
Subject: A History Lesson is needed here
Close Name:vasic Posts: 249 Joined: 09 Aug 2005
Subject: What world are we talking about?

I the last ten years since I've been actively using (and sometimes, evangelising) Macs, I have yet to come across a person who would ask me if Macs can run their games. I have told dozens of ignorant Windows users about the benefits of a Mac; switched quite a few of those over to the Mac side. Informally, I have talked to, probably, hundreds of computer users about The Mac. Never did anyone interested in buying one ask if some specific Win game exists on the Mac platform. In other words, nobody I spoke to cared much about gaming. They asked about Word; they asked about Outlook (I offered Entourage); they asked about PowerPoint; Paint Shop Pro (I said Photoshop or Graphic Converter); MSN Messenger, AIM Messenger, Yahoo messenger....

I'm sure there must be people who would rather spend $1,000+ to play games (rather than $300 for a console); I would still very much agree with Mr. Martellaro that profits on games are slim and promoting (actively) gaming could hurt Apple's clean image more than it would help sell Macs. Today's gaming reality is that 4 out of 5 games out there are first-person-shooter games (complete with plenty of blood and gore). Apple doesn't need that.

View Name:Guest
Subject:
View Name:Guest
Subject:
View Name:Guest
Subject:
Close Name:Terrin Posts: 375 Joined: 29 Jan 2006
Subject: Blizzard Saves Apple

I strongly agree with the Guest who commented that Blizzard keeps him with the Mac. I have not broke down and purchased World of Warcraft, but I still play Diablo II regularly. Blizzard makes great games, and if I could not play them on my Mac I would have to consider deserting the platform.

Also, he is correct in that younger people are interested in games. I have sold several people on Macs. The older people generally could care less about games. Younger people, however, really do generally care about games. For these people, it is a much tougher sell. That is unfortunate because young people once they have selected a platform tend to stick with it because they 1) have invested in it, and 2) are comfortable with it.

I would also like to point out that Jobs and Woz were game people, making Breakout. For what it is worth, I do not think Apple either embraces or shuns the game community. It can only do so many things, and gaming simply is not its focus. This,however, does not mean Apple does not want game developers on board. Apple in its past has often implemented technology and responded to game developers needs to make it easier for those developers to make games for the Mac. Accordingly, it is not fair to say Apple is somehow taking a negative stance in regard to games.

It is worth saying too that Microsoft really never did anything to win the game market other then gaining such a huge market share. If Apple's market share grows, more games will come to the Mac. Simple as that.

View Name:Guest
Subject: You helped me see the light
View Name:Guest
Subject: Toys
View Name:Guest
Subject: Hard-core gamers....
View Name:Guest
Subject: Look what games did to Atari
Close Name:Doxxic Posts: 1 Joined: 06 Jun 2006
Subject: Finally someone who sees what makes the Apple brand strong.

These days, one rarely sees people who even *consider* that a brand could be based on it's staff's personal values. Brands are supposed to be based on consumer research. Branding observers rarely discuss brand values as things that can be held and discussed. Usually brand values are being seen as abstractions floating through society, which you can tag on products the way that seems most opportune.

Even though your story is highly theoretical, it's based on the assumption that a good brand consists of values held sincerely by it's leadership. I love to believe that and I've never seen it withspoken.

Close Name:zewazir Posts: 374 Joined: 03 Dec 2002
Subject:

What about the cost that would be involved in Apple putting in the horsepower (ie: high end graphics cards, etc.) in their consumer line of computers? Note that the consumer line (which is where people seem to want to see more gaming power) are computers with hardwired graphics.

For the non-gaming world, Macs are already viewed as too expensive compared to Windows boxes. If Apple were to put gaming graphics in their consumer line, it would drive prices up further, enhancing the complaints that Macs are overpriced, and probably result in more lost sales from non-gamers than they would get in sales to gamers.

View Name:Guest
Subject: no
View Name:Guest
Subject: Mac Users
Close Name:akcarver Posts: 141 Joined: 23 Oct 2001
Subject: Grammar issues

Quote
Terrin wrote:
The older people generally could care less about games. Younger people, however, really do generally care about games.


Sorry for the off topic, but that should be "couldn't care less." By saying "could care less," that indicates they care at least a little.

Close Name:engrish Posts: 39 Joined: 21 Oct 2005
Subject: Re: It's No Game at Apple

Quote
The idea, of course, is that if Macs were supreme game computers, sales would go up.


The idea is that the Mac must be at least a decent gaming platform or sales would go down.

Quote
If a market doesn't appear on Apple's main page tab, you can be sure it's a secondary market […] If you're a consumer on a more modest budget, then you get hardware more oriented towards writing and surfing. This is a clear marketing message from Apple that de-emphasizes games for the consumer, no doubt about it.


According to the entertainment software association 50 percent of all Americans play video games! Games are at the very heart of the consumer market, 38 million computer games (excluding console games) were sold last year in the U.S. with sales exceeding $900 million. You think people should remain confined to "writing and surfing"?

Quote
Apple has no real corporate interest in the gaming community and does not see computer games as a path to success or a better image for Apple…


Better serving the needs of customers is not a path to success or a better image? And of course games can foster hardware upgrades.

Quote
Computer games, as we've come to know them, are mostly (not always) about aggressive behavior, conflict, battle, wars of power, domination, and sometimes, in the worst cases, some very unwelcome social behavior. To put it bluntly, death and destruction.


Your view is incredibly narrow, what about sport games, racing games, platform games, simulation games? Sales genre data: Only 15% of games sold in 2005 were rated M (mature). And even if people want to play Postal2 on their Mac, Apple's duty to its customers is not to take the morale high-ground or to stop them for dubious reasons. You can use Apple pro software to shoot a porn movie. So what? Will they cancel Final Cut Pro? Oh, don't forget the nefarious iSight, amateurs could use that.

And surfing can be very dangerous too, there is so much porn, spam and malware online, and rampant piracy. Maybe Apple should remove this functionality for our own good. This would not be a deal breaker anyway, we could still use our shiny Macs offline to write some stuff.

Quote
Apple has struggled for a long time to avoid the perception that Macs are toys, and so their principle emphasis is on science, small business, education, and the creative arts. All very grownup stuff.


Believe it or not but computer games are grown-up stuff. Game player data: The average age of the game buyer is 40 years old. 26 percent of most frequent computer game players are between 18 and 35 years old and 44 percent of most frequent computer game players are over 35 years old. Women age 18 or older represent a significantly greater portion of the game-playing population (30%) than boys age 17 or younger (23%).

View Name:Guest
Subject: Memories are short...
View Name:Guest
Subject: culture of what?
View Name:Guest
Subject: