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Just a Thought - Less than Brilliant
by
- March 6th, 2006Napster's Chris Gorog is blaming Microsoft for its failure to capture more of the music download market? He claims that the DRM scheme offered by Big Redmond is not up to challenging Apple's scheme.
Mr. Gorog said, "There is no question that their execution has been less than brilliant over the last 12 months."
He's also blaming hardware makers for not coming up with products that compete well against Apple's iPod lineup.
Mr. Gorog insists that Napster's business model, which centers on users subscribing to the service rather than a purely a la carte service such as the iTunes Music Store, is ideal and what the public wants.
So, lets see; tell everyone that you got your scheisse together and that the reason you've failed is clearly the fault of others. Yep, that's the sign of great management and a wonderful business strategy. Irk the very people you need to stay in business by publicly claiming they are doing their job poorly.
OK, beyond having loose lips, is Mr. Gorog right? Does the Microsoft DRM model reek? Are there no competent MP3 player to be had from vendors not named Apple?
If we take a look at Big Redmond's DRM scheme, at least at the 10,000 foot level, it actually looks pretty good.
First, you have to understand that Gates and crew did not just look at DRM for music and video supplied by vendors, they took a very broad approach and included some rather nice features. With Windows DRM on digital content you can:
- Limit the number of copies
- Limit the number of times media is played
- Time-limit the playing of media
- Limit where the media is played
- Renew a media 'license'
- Allow or prohibit burning to CD and other permanent media
There's more, but the biggest thing Windows DRM has over Apple's is that Windows' system is more open. It allows third parties, such as schools and libraries, to license their DRM and create protected content. They even have a DRM software development toolkit (SDK), Apple has none for FairPlay, and Apple has yet to openly license it.
There are all sorts of arguments for and against the way Apple is using FairPlay, so I won't go into that here, but the fact remains that, at least in some areas, Microsoft's DRM is better than Apple's and, unless there are little niggling things that irritate folks when using it, Big Redmond's DRM should be plenty good enough for Mr. Gorog.
What about MP3 players? There are certainly a lot of them out there, and many sport features that easily eclipse the feature set of the iPod; longer battery life being prime among them. There are also players with bigger color screens, built-in FM tuners, built-in voice recording, decent menus, and are arguably compatible with more types of digital formats.
For instance, take a look at iRivers U10; this little jewel is pretty sweet. It's got a 2.2" color screen, come with 512MB or 1GB models, can play movies and music, show photos, has a built-in FM tuner, and has a battery life of 28 hours! Stand the U10 beside the iPod nano (1, 2, and 4GB models, 1.5" screen, no movies, and only 14 hours of play per battery charge), and you have to admit that the devices compare well, each offering strong points that should be very attractive to a wide range of buyers.
Then there are products from Sony, Samsung, Creative, and others, devices that have won numerous review awards and praise experts and average Joes alike. It wouldn't be fair to say that hardware makers are doing a poor job in making players, in fact, the evidence would suggest the opposite; there are great players being made that are, in some ways, on par or better than the iPod.
Yet, the iPod and iTunes Music Store command about 80% of the music download market.
Ya gotta feel Mr. Gorog's frustration and pain. If it's not the DRM, and it's not the players, and it's not the services, then what is it that keeps the iPod on top and everything else a distant second?
What Mr. Gorog and other have failed to realize is that Napster, like the iTunes Music Store, is only a part of the whole, and that whole is the complete digital music system. And while each piece may be great, if they don't work seamlessly together then you don't have a good system.
Apple's system is more than the sum of its parts; it's convenient, easy to use, and it works. No constant reminders that I need to pay my monthly subscription fee, no worries about whether this player maker is going to be around next year, no fuss about DRM compatibility. Apple's system just works, and that's why it is popular.Until someone makes the player and the DRM and the service, until someone owns the whole enchilada, and does it better than Apple, then the iPod will be hard to beat. It's not impossible, someone like Bill Gates could do it, but not Napster.
No use bitchin' about it, that's just the way it is. Even those who are less than brilliant can see that.
is a writer who currently lives in Orlando, FL. He's been a Mac fan since Atari Computers folded, but has worked with computers of nearly every type for 20 years.
You can send your comments directly to me, or you can also post your comments below.
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Observer Comments
Mon Mar 06, 2006 5:39 pm Subject: Great article, I never got *what* he was bitching about
Great article. I found it weird/desperate that Gorog never specified how it was exactly that Microsoft had apparently failed them. In every way when you look at what Microsoft brings to the table, Janus is better than FairPlay (from a tech/bizdev perspective, not necessarily a consumer perspective)...if nothing else, it's the same only with more options.
I can't imagine that if the iTMS was its own company and run by Gorog that it would be anywhere near profitable. Instead it would be just where Napster is today.
Mon Mar 06, 2006 6:15 pm Subject: The focus of the DRM
Vern - thank you for the most cogent explaination of the Microsoft DRM I've ever seen. The first set of bullets drives home the different focus between Windows DRM and Fairplay. The Windows DRM is designed to please the content provider - it's all about how many ways you can limit the usage and portability of content. Apple's DRM is how to best satisfy the listeners' requirements, how expansive usage can be while satisfying the content owner's security requirements.
This different focus may explain the lack of success that Microsoft's system has had. In the rush to ensure that the content provider (and the licensor of the DRM scheme) is satisfied for every possible permutation of usage, MS has forgotten that unless the consumer has a satisfactory experience, he/she is simply not going to "consume".
To Microsoft, the entity licensing the DRM is the consumer - that's where the revenue stream is, which is a typical MS business model, one that has been successful for MS in other arenas.
Apple has basically said "we aren't interested in a revenue stream from Fairplay, the end user is our focus. We want to sell iPods, and make using and owning those iPods as easy as possible." It's a different business model - and also one typical for Apple. Since you can't get more consumer oriented than a personal music player, this model works very well.
"better" DRM comes from completely the wrong perspective - "Look, with this method the worms can't steal your stuff, and they'll be forced to fork over their dough to you!"
Nothing about customer satisfaction or making something people want to buy. That sort of situation can't last until forever, and forever is here. It's a battle they can't win, but one they can prolong and make everyone a little more miserable in the process.
The old business model is broken, and some new one has to emerge to take its place. I don't know exactly what that is, nobody does, but no doubt it will mean a more balanced market. Fewer absurdly successful superstars, and a lot more people making a reasonable living.
The item that Vern neglected to mention is that Microsoft's DRM scheme is tied to their own proprietary file format. Apple has chosen to use a file format developed by an engineering organization that is in the public domain. Microsoft is using their own proprietary file format. Writing a DRM based on the work of an engineering committee and not violating their use laws is inherently more difficult than going the Microsoft route. on the other hand, Microsoft is seeing resistance to adoption of their format because noone wants to get locked into a proprietary format owned by a single company.
That iRiver model you ponted out, the battery life is only for the 1gb model, the 512mb claims approximately 17 hours, close enought to the Nano in real usage, I'd think. What's the point of having 2.2" screen on a 512mb unit? That's only enough room for a couple of TV shows, at most, and nowhere near big enough for a full length movie. Even the 1GB is barely big enough for one movie. Apple knew that putting a big screen on a small capacity unit is really pointless. The physical size is too big for it's capacity. Although, to critique the Nano, I would have appreciated video output so that I could use it for presentations.
Tue Mar 07, 2006 9:54 am Subject: PlaysForSure not as OPEN as you think!
<i>There's more, but the biggest thing Windows DRM has over Apple's is that Windows' system is more open.</i>
If PlaysForSure was somehow 'OPEN", then Napster and other me 2s would be offering their products and services on both Windows and Mac. But the fact remains that Microsoft's DRM is a Windows-only affair making it just as closed as Apple's DRM (hence FairPlay)!
It's not that the model is broken. It's simply the wrong one. MS and these other vendors used the same model for digital music/hardware distribution as they did with with PC's and software. They were successful with that model in corporations because corporations like homogenous environments. This trickled down eventually. Consumers and music are different requiring a different model. Jobs found a place where the "all in one" seamless integration strategy works. Gorog and the others are upset because they can't impose their structure onto this market like they could with corporations and PC's.
Mon Mar 13, 2006 2:21 pm Subject: Napster is NOT a subscription, it's a rental.
Napster is NOT a subscription, it's a rental.
When you have a subscription to a magazine, you get to KEEP the magazines you've already received even if you cancel the subscription. Napster has a rental service - you get to use the content while you're paying. Stop paying, you lose the content. That is not s subscription, at least not from the consumer's point of view.
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